Discount Automatically AppliedWelcome to the TrendFortress.shop FAQ page! Here you’ll find answers to some of the most common questions our customers ask. If you don’t find the answer you’re looking for, feel free to reach out to us directly.
1. What products do you sell?
We offer a wide variety of products, including:
- Furniture
- Tools
- Outdoor Gear
- Sports & Games Equipment
- Baby & Kids Products
- Sex Tools
Our online store spans many categories, so you’re sure to find what you’re looking for at affordable prices.
2. How do I place an order?
Placing an order is easy:
- Browse our website and select the items you wish to purchase.
- Add the items to your shopping cart.
- Review your order and proceed to checkout.
- Fill in your shipping details and choose your preferred payment method.
- Complete your order and receive a confirmation email.
3. Do you ship internationally?
Currently, we only ship within the UK. Unfortunately, we do not offer international shipping at this time.
4. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your order through our courier’s website. If you need assistance with tracking, feel free to contact us at [email protected].
5. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfer
All payments are processed securely.
6. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible at [email protected]. We process orders quickly, so we may not be able to make changes once your order is confirmed. However, we will do our best to assist you.
7. What is your return policy?
We offer a 30-day return policy for most items. To be eligible for a return, items must be unused and in their original packaging. Please check our [Return & Refund Policy](insert link here) for full details on how to initiate a return.
8. How long will it take for my order to arrive?
We offer the following delivery options:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-3 business days
- Next-Day Delivery: 1 business day (if ordered before 2 PM)
Shipping times may vary depending on your location and the courier service.
9. Do you offer free shipping?
We offer free standard shipping on orders over £50. For orders below this amount, a small shipping fee may apply.
10. What should I do if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange for a replacement or refund at no extra cost. Please include clear photos of the damage or incorrect product.
11. How do I become an affiliate?
If you’re interested in becoming an affiliate and earning commissions by promoting our products, you can sign up through our Affiliate Programme page. For more details, visit our [Affiliate Page](insert link here) or contact us at [email protected].
12. How can I contact customer service?
You can contact us via:
- Email: [email protected]
- Phone: 070 0763 8756
- Address: 69 Whitchurch Road, Enderby, LE9 9PL, UK
13. Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us as soon as possible at [email protected]. If your order hasn’t been dispatched yet, we will update your address. Once it’s been shipped, we may not be able to make changes.
14. Do you offer gift cards?
At this time, we do not offer gift cards, but we are always looking for ways to improve our customer experience. Stay tuned for updates!
If you have any other questions, feel free to reach out to us directly. We’re here to help! 😊
📧 Email: [email protected]
📞 Phone: 070 0763 8756