Discount Automatically AppliedAt TrendFortress.shop, we value your satisfaction and aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy to ensure you shop with confidence.
1. Eligibility for Returns
We accept returns under the following conditions:
✅ Items must be returned within 30 days of delivery.
✅ Items must be unused, in their original packaging, and in resellable condition.
✅ All accessories, manuals, and original tags must be included.
✅ Proof of purchase (order confirmation or receipt) is required.
🚫 Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
❌ Personal care items (e.g., intimate products, sex toys)
❌ Opened or used hygiene-related items (e.g., toothbrushes, face masks)
❌ Custom or personalised items
❌ Clearance or final sale items (unless faulty)
2. How to Initiate a Return
To start a return, please follow these steps:
1️⃣ Contact Us – Email us at [email protected] or call 070 0763 8756 with your order number and reason for return.
2️⃣ Await Approval – Our team will review your request and provide return instructions.
3️⃣ Ship the Item – Once approved, send the item back to our return address. You are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Processing & Refund – Once we receive and inspect the item, we will process your refund within 5-7 business days.
📍 Return Address:
TrendFortress.shop
69 Whitchurch Road, Enderby, LE9 9PL, UK
3. Refund Policy
🔄 Refund Processing Time
Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.
💳 Refund Method
- If paid by credit/debit card, the refund will be sent to the same card.
- If paid via PayPal (when available), the refund will be credited to your PayPal account.
⚠️ Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
1️⃣ Check your bank or PayPal account.
2️⃣ Contact your bank, as processing times may vary.
3️⃣ If still unresolved, contact us at [email protected].
4. Exchanges
If you receive a defective or incorrect item, we will gladly exchange it for the correct product at no additional cost. Contact us within 48 hours of receiving your order, and we will arrange for a replacement.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please:
📸 Take clear photos of the damaged item and packaging.
📧 Email us at [email protected] within 48 hours of delivery.
We will review the issue and arrange a replacement or refund at no extra cost.
6. Return Shipping Costs
🚚 Customers are responsible for return shipping costs unless:
✔️ The item is faulty or incorrect.
✔️ We sent the wrong product.
In these cases, we will cover the shipping costs.
7. Contact Us
If you have any questions about our return and refund policy, feel free to contact us:
📧 Email: [email protected]
📞 Phone: 070 0763 8756
📍 Address: 69 Whitchurch Road, Enderby, LE9 9PL, UK
We appreciate your trust in TrendFortress.shop and are committed to ensuring your satisfaction! 😊